Frequently Asked Questions

Please read our FAQs before sending us a message!

Are your items Ready to Ship (RTS)?

All items listed in stock on the website are ready to be shipped out within 1-2 business days after payment is completed.

What shipping method do you use?

CANADIAN ORDERS –

Standard orders to Canadian addresses are shipped by Oversize Lettermail through Canada Post, which does not come with tracking and typically takes 1-2 weeks to arrive.  To ensure the lowest shipping charge possible, your order may be split into two envelopes to qualify for this shipping method.  Expedited Parcel (tracked) is available for larger orders and for those that prefer tracking on their order. These shipments typically arrive in 2-10 days. Please choose the “Tracked Shipping – Expedited Parcel” option at checkout.

USA ORDERS – Standard orders to US address are shipped by light or small packet through Canada Post, which do not come with tracking and typically take 2-3 weeks to arrive. Upgraded, tracked shipping is available for larger orders and for those that prefer tracking. Please choose the “USA Tracked Shipping” option at checkout – these packages typically take 1-2 weeks to arrive, but are not date guaranteed.

Do you accept returns?

Please note that custom items are not eligible for returns. If you are unhappy with your purchase of an in-stock item, please contact me within 3 days of receiving your package to make arrangements for the return of the item in the same condition as it was sent to you – unworn, unwashed, and in the original packaging. Once we receive the returned item, your purchase price will be refunded minus shipping costs, and the buyer is responsible for return shipping cost. All refunds must be made to the original form of payment. Order cancellation requests made within 24 hours will be honoured unless work has already begun on your item or if the item has been shipped.

Do you accept custom orders?

I offer limited slots available each month for custom orders. I am not often able to order in special fabrics, but I have an extensive fabric selection oh hand and am happy to work with you to bring your vision to life! Please note that custom orders are not included in any store sales nor can coupon codes be applied.

How does your sizing work?

All of the newborn props listed are sized to fit the average sized newborn at 4-10 days of age, and outfits are made to fit without a diaper underneath. Sitter props have been through lots of sizing checks for accuracy, but if you have any questions, please don’t hesitate to contact me before placing your order!

Do you ship internationally?

Currently only shipping to Canada and the USA is enabled on the website, but I am able to ship to some additional countries. Please feel free to contact me for a shipping quote!